Privacy policy

Privacy Policy

Last updated: July 10, 2025

Tipsy Cocktails operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tipsy Cocktails is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: Name, billing and shipping address, phone number, and email address.
  • Financial information: Credit/debit card numbers, payment information, and transaction details. Payments are processed securely through Shopify Payments or Bank of Melbourne. Tipsy Cocktails does not store your payment details.
  • Account information: Username, password, preferences, and account settings.
  • Transaction history: Items purchased, added to cart, returned, or exchanged.
  • Communication history: Any messages or inquiries you submit to us.
  • Device and usage information: Browser, IP address, device identifiers, and interaction with our site.
  • Age verification data: Collected to confirm customers are 18+ in compliance with Australian law.
  • Drink preference: Collected to help personalise our email communications and marketing.

We do not knowingly collect personal data from children under the age of 18.

How We Collect Your Personal Information

We may collect your information through:

  • Direct interactions: When you create an account, place an order, or contact us.
  • Automated technologies: Cookies, analytics tools, and browsing behaviours.
  • Third-party services: Shopify, Klaviyo, Google Analytics, Facebook Ads.

How We Use Your Information

We use your personal information to:

  • Fulfil and manage orders: Process your orders, payments, shipping, and returns.
  • Personalise your experience: Recommend products and tailor your shopping journey.
  • Marketing and communications: Send you relevant updates, promotions, and event details.
  • Security and fraud prevention: Verify age and identity, detect suspicious activity.
  • Legal obligations: Respond to legal requests or enforce our policies.

You may opt out of marketing emails at any time via the unsubscribe link.

Disclosure of Personal Information

We may share your information with:

  • Shopify: For order management, payments, and personalised shopping features.
  • Service providers: For shipping, analytics, cloud hosting, and marketing.
  • Third-party partners: For advertising based on your shopping behaviour.
  • Legal entities: If required by law, during investigations, or business transfers.

We do not sell your data. We also do not offer buy-now-pay-later services such as Afterpay.

Shipping and International Use

We currently only ship within Australia. We do not offer international delivery.

Security and Retention

We take reasonable steps to secure your data, but no method is 100% secure. We retain data only as long as necessary for purposes including legal compliance, fulfilment, and fraud prevention.

Your Rights

Depending on your location, you may have the right to:

  • Access or correct your data
  • Request deletion of your data
  • Withdraw consent for marketing
  • Lodge a complaint with your local privacy authority

Requests can be sent to hello@tipsycocktails.com.au

Contact

If you have any questions about this policy or your data, you can contact us at:

Email: hello@tipsycocktails.com.au
Mailing Address: PO Box 711, Cockatoo, VIC, 3781, Australia

For more information on Shopify’s privacy practices, visit: Shopify Consumer Privacy Policy